Terms of Service

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Customer”, “you”), and Marietta Appliance Repair GA (“Company”, “we”, “us”, or “our”), concerning your access to and use of our residential and commercial appliance repair services, emergency diagnostics, and website.

By booking an appointment online, contacting our dispatch line at 470-847-9076, or allowing our technicians onto your premises, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these terms, you are expressly prohibited from using our repair services and must discontinue use immediately.

Marietta Appliance Repair GA provides professional on-site diagnostics, maintenance, and repair services for major residential home appliances and commercial refrigeration units across Marietta, Georgia, and legitimate surrounding communities (including Smyrna, Kennesaw, East Cobb, Roswell, Sandy Springs, Acworth, and Woodstock).

Services do not include cosmetic cabinet repairs, duct alterations, primary household plumbing line installations, or main structural electrical work outside the appliance connection point.

Booking Procedures & Arrival Windows

Appointments are assigned within convenient 2-to-4-hour arrival windows. Our technician will call or text 15 to 30 minutes prior to arrival. If no adult (18 years or older) is present at the service location during the specified window, the technician may proceed to the next call, and a trip fee may apply.

Cancellation and Rescheduling Timeframes

• Standard Service Requests: Must be cancelled or rescheduled at least 3 hours prior to the scheduled window start to avoid a cancellation fee.
• Same-Day & Emergency Commercial Dispatches: Once a technician is dispatched en route for emergency service, the diagnostic travel fee is non-refundable.
• Special Order Parts: Deposits for proprietary OEM parts ordered specifically for your unit are non-refundable once the supplier has shipped the item.

We believe in complete transparency. Our pricing structure includes an initial diagnostic service fee, followed by itemized, flat-rate quotes for parts and labor before any repair work commences.

Accepted Payment Methods & Invoicing

Payment is due immediately upon completion of service. We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, authorized business checks, and verified digital payments. Commercial clients with pre-approved credit terms must settle net invoices within 15 calendar days. Unpaid balances past 30 days are subject to a 1.5% monthly late fee or the maximum rate permitted by Georgia law.

All replacement parts installed by Marietta Appliance Repair GA technicians and associated labor are warrantied for 90 calendar days from the service completion date. If the identical part fails or the same malfunction recurs within this warranty window, we will repair or replace it at no additional cost.

Warranty Exclusions

Our warranty does not cover:

• Unrelated subsequent failures of other internal components on the same appliance.
• Damage resulting from power surges, lightning, flooding, pest infestation, or external plumbing issues.
• Units altered, repaired, or tampered with by an unauthorized third party or homeowner after our visit.
• Customer-supplied replacement parts (labor only warrantied if explicitly noted).
• Normal wear-and-tear items such as light bulbs, water filters, cosmetic trim, or rubber gaskets unless defective upon installation.

Limitation of Liability

IN NO EVENT SHALL MARIETTA APPLIANCE REPAIR GA, ITS OWNERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO SPOILED FOOD, LOSS OF REVENUE OR PROFITS, BUSINESS INTERRUPTION, OR WATER DAMAGE ARISING FROM PRE-EXISTING PLUMBING DETERIORATION. OUR MAXIMUM TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICE VISIT IN DISPUTE.

To ensure a safe and efficient repair appointment, the customer agrees to the following conditions:

• Adult Supervision: An authorized adult at least 18 years of age with authority to approve repair estimates must be present throughout the service call.
• Clear Pathway & Access: The area surrounding the appliance must be free of clutter, personal items, standing water, and obstructions.
• Pet Safety: Domestic pets must be securely confined in a separate room for the safety of both the technician and the animals.
• Utility Access: Functional electrical breaker panels, gas shutoff valves, and water supply cut-offs must be accessible to the technician.

We take customer satisfaction seriously. If you have any questions or are unsatisfied with any aspect of our repair work, you agree to first contact our management team directly so we can inspect and resolve the concern.

Any formal dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall first be submitted to good-faith informal mediation before initiating legal action.

These Terms of Service and your relationship with Marietta Appliance Repair GA shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

You irrevocably agree that the state and federal courts located in Cobb County, Georgia, shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with our services.

If you have questions, inquiries, or notices regarding these Terms of Service, please contact our legal and support department: