Privacy Policy
At Marietta Appliance Repair GA, we respect your privacy and are committed to protecting the personal information you share when scheduling repairs, inquiring about commercial refrigeration, or browsing our site.
1. Information We Collect
Data obtained through repair requests, inquiries, and technical visits
To provide professional residential appliance and commercial refrigeration repair throughout Marietta and surrounding communities, we collect necessary customer details:
Contact & Location
Full name, service address, ZIP code, primary telephone number, and email address.
Appliance & Equipment
Brand, appliance type, model, problem symptoms, and preferred scheduling windows.
Service & Diagnostic History
Technician diagnostic notes, completed repair parts, warranty records, and invoices.
Website Browsing Info
IP address, device type, browser identifiers, and general traffic usage metrics.
2. How We Use Your Data
Operational purposes focused on high-quality service execution
We only utilize your information for valid, transparent business operations:
- Dispatch & Field Operations: Routing certified technicians directly to your residential or commercial property in Cobb County.
- Service Communication: Providing appointment confirmations, arrival window estimates via SMS/phone, and diagnostic repair quotes.
- Warranty & Records Management: Maintaining accurate parts replacement and workmanship warranty records for your appliances.
- Customer Support: Resolving follow-up questions, processing invoice receipts, and gathering genuine customer reviews.
3. Third-Party Disclosures
Strict limitations on data sharing and external vendors
We do not sell, rent, or trade your personal information to third-party marketing companies. Personal data is shared strictly under the following operational guidelines:
5. Data Security Measures
Technical protocols implemented to protect customer records
Marietta Appliance Repair GA uses 256-bit SSL encryption, firewalled server hosting, and role-based access controls to safeguard data submitted online. Only employees and technicians requiring customer details for dispatch and invoicing are granted access.
While no electronic storage system is 100% immune from risks, we continuously update our security configurations to preserve data integrity.
6. User Rights & Data Deletion
Your rights under state and consumer privacy frameworks
You have the right to request access to the personal data we hold about you, request corrections to outdated contact info, or request permanent deletion of your customer profile (subject to statutory tax and warranty record obligations).
To submit a formal verification or deletion request, please contact our privacy compliance officer via phone or email using the contact details below.
7. Children's Privacy Protection
Compliance with COPPA regulations
Our services and online booking systems are intended strictly for adults aged 18 and older. We do not knowingly collect personal data from individuals under 13 years of age. If we discover that a minor has provided information, we will immediately remove it from our databases.
8. Updates & Policy Changes
Periodic revisions to match updated standards
We reserve the right to modify this Privacy Policy at any time to reflect changing regulations or updated operational procedures. Any updates will be published directly on this page with an updated "Last Updated" date at the top.
9. Contact & Privacy Inquiries
Marietta Appliance Repair GA Support
For questions concerning this Privacy Policy, your personal data, or service records in Marietta and surrounding service locations: