Accessibility Statement
Marietta Appliance Repair GA is committed to digital accessibility and to ensuring our website, diagnostic tools, emergency booking services, and in-home technician visits are fully accessible to all residents across Marietta and Cobb County.
1. WCAG 2.1 Level AA Commitment
Marietta Appliance Repair GA strives to adhere strictly to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These standards outline how to make web content more accessible to individuals with a broad range of visual, auditory, motor, and cognitive disabilities.
We believe that clear communication, seamless service booking, and straightforward problem diagnosis must be accessible to every customer, regardless of assistive technology or device used.
Perceivable
Information and user interface components are presentable in ways users can perceive.
Operable
Navigation and form interactions are fully operable via standard keyboard and screen controls.
Understandable
Clear repair terminology, simple diagnostic steps, and predictable navigation behavior.
2. Measures Taken for Accessibility
To guarantee equal access on our digital platforms, Marietta Appliance Repair GA implements the following technical measures across all pages:
Keyboard Navigation
All interactive elements, forms, and service menus can be navigated cleanly via Tab, Shift+Tab, and Enter keys without keyboard traps.
Screen Reader Optimization
Semantic HTML5 landmarks (header, nav, main, footer) and ARIA attributes provide descriptive context for NVDA, JAWS, and VoiceOver users.
High Contrast Standards
Text and key user interface elements strictly maintain or exceed the WCAG AA 4.5:1 contrast ratio against their backgrounds.
Descriptive Image Alt Text
Every informative photo of our technicians, replacement parts, and refrigeration units contains functional descriptive alt text.
Responsive & Scalable Layout
Our website smoothly adapts to assistive screen magnification up to 200% without loss of content, structure, or usability.
3. Assistive Technology Compatibility
Our web interfaces are continuously evaluated and tested with modern browsers and common assistive tools:
Compatible with NVDA and JAWS for Windows, VoiceOver for macOS and iOS, and TalkBack for Android devices.
Tested with Dragon NaturallySpeaking and OS-level speech recognition software alongside standard browser zoom capabilities.
4. Known Limitations & Workarounds
While we make every effort to ensure total accessibility, some dynamic third-party components (such as embedded interactive map tiles) may occasionally present navigational hurdles for some screen reader software.
5. Physical On-Site Service Accommodations
Our accessibility commitment extends beyond our website into our actual residential and commercial repair visits throughout Marietta, Smyrna, Roswell, Kennesaw, and surrounding service areas:
In-Home Visit Accommodations
Our certified technicians can accommodate specific communication preferences, including written explanations, text message updates upon arrival, and clear verbal walkthroughs of all diagnostics and part replacements.
Service Animal Policy
We welcome and fully respect guide dogs and service animals on all residential and commercial premises during repair work in complete compliance with the Americans with Disabilities Act (ADA).
6. Feedback & Assistance
We welcome your feedback on the accessibility of Marietta Appliance Repair GA. If you experience any accessibility barrier or have suggestions for improvement, please let us know:
Telephone Support
Speak directly with our local support staff for assistance or immediate appliance scheduling.
Direct Booking Online
Use our accessible online form to request same-day emergency or standard service.
Accessibility & Accommodation Support
Marietta Appliance Repair GA is committed to ensuring digital accessibility and equal service access for all residents and businesses across Marietta and surrounding areas. If you encounter any barriers or require specific accommodations, let us know below.
Speak directly with our local Marietta staff for immediate service bookings and accessible assistance.
Send feedback, report technical roadblocks, or request documents in large print or alternate text formats.
Emergency commercial refrigeration and urgent residential appliance support available across Cobb County.
Our Accessibility Standards
We continuously evaluate our digital platforms against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA criteria to guarantee seamless navigation for keyboard users, screen readers, and low-vision visitors.
Urgent appliance repair needs can also be booked directly by calling our phone dispatch.
Built-in Accommodations
Screen Reader Support
Semantic HTML landmarks, ARIA labels, and structured hierarchy for assistive tech.
Keyboard Operability
Full focus indicators and complete form navigation without requiring a pointing device.
Alternative Communication
Relay-compatible communication, SMS scheduling, and direct phone consultation.
Clear Format Options
Estimates and invoices available in accessible electronic or plain text formats upon request.